Welcome to Bob Couture! By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our services.
1. General Information
- These Terms and Conditions apply to all transactions on our website, in-store purchases, and service bookings.
- By using our services, you confirm that you are at least 18 years old or have permission from a parent/guardian.
- We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.
2. Products and Services
- Wig Services: Includes laundry, installation, styling, and revamps.
- Products: Includes wigs and related care products available for purchase online or in-store.
- All descriptions, images, and pricing are accurate to the best of our ability but may vary slightly due to product updates or availability.
3. Orders and Payment
- Full payment is required at checkout to confirm your order.
- Accepted payment methods include credit/debit cards, mobile money transfers, and other options displayed at checkout.
- We reserve the right to cancel or refuse orders if:
- Payment is not completed.
- Fraudulent activity is suspected.
- Products are unavailable.
4. Shipping and Delivery
- Within Nairobi: 1 working day.
- Within Kenya: 2 working days.
- International Orders: Subject to shipping carrier timelines.
- Customers are responsible for accurate shipping addresses and any customs duties for international orders.
5. Returns and Refunds
- Refunds are available only after 30 days, and requests must be made within 7 days of receiving the product.
- To qualify for a return:
- Items must be unused, in original packaging, and in the same condition as received.
- Digital products are non-refundable.
- See our Returns and Refund Policy for detailed terms.
6. Use of Website
- You agree not to use our website for any unlawful or harmful activity.
- Unauthorized use of our content, including images and text, is prohibited.
- We may suspend access to our website for maintenance, upgrades, or technical issues.
7. Intellectual Property
- All content on our website, including text, images, and logos, is the property of Bob Couture and protected by copyright laws.
- You may not reproduce, distribute, or use any content without our express written consent.
8. Limitation of Liability
- Bob Couture is not responsible for:
- Delays in shipping caused by third-party carriers.
- Damage caused by improper use of our products.
- Losses resulting from unauthorized access to your account.
9. Governing Law
- These Terms and Conditions are governed by the laws of Kenya.
- Any disputes will be resolved in Kenyan courts.
10. Contact Information
For questions, concerns, or support, contact us at:
- Email: bobcouture.k@gmail.com
- Phone: +254 708 759 421
By continuing to use our services, you confirm your agreement to these Terms and Conditions. Thank you for choosing Bob Couture!